Call us today 0161 5077 888

EnjoyCarLife Limited Terms & Conditions

Your attention is drawn to these Terms and Conditions. Please read them carefully as they explain important information about the basis on which we will sell a vehicle to you. If you have any queries, please contact us by phoning 01785 764411 or emailing us at contactus@enjoycarlife.co.uk.

In these Terms & Conditions:

"we", "us" and "our" are references to EnjoyCarLife. EnjoyCarLife is a limited company registered in England whose registered office is at 20 Queens, Road, Sale, Cheshire, M33 6GA (Co.No.11028589). Our VAT number is GB280605414.

"you" and "your" are references to you, our named customer whose details are set out on the order form.

1. About these terms and conditions and our agreement

1.1 These Terms and Conditions apply to all vehicle sales between you and us.

1.2 Any order you place with us for the purchase of a vehicle and any allowance for a used vehicle, are each subject to acceptance and confirmation in writing by us. The agreement for the sale and purchase of a vehicle shall only be formed when we accept your order in writing i.e. when we sign the order form. Nothing shall oblige us to accept any order.

1.3 The order as accepted by us, together with these Terms and Conditions shall together form the agreement between us. Any terms you may seek to impose are excluded.

1.4 If you purchase additional services from us (such as servicing or an MOT) those services will be subject to separate terms and conditions applicable to those services.

1.5 In the event of any inconsistency between these Terms and Conditions and the details in the order (as accepted by us in writing), the order shall prevail.

1.6 By agreeing to these Terms and Conditions, you confirm that you are at least 18 years of age and are a UK resident. Sales to overseas residents will be at our discretion.

2. Vehicle Information and Viewings

2.1 Information about the vehicles is on our website www.enjoycarlife.co.uk. That is a list of the vehicles available for sale. We do not accept orders online.

2.2 We have taken care to describe and show vehicles as accurately as possible. Despite this, variations may occur between the way a vehicle is described on the website and the vehicle itself. We may not always have a photo of the vehicle displayed on the website. If this is the case, we will indicate in the vehicle listing that the photo is a library photo. This will be an indication only of the vehicle and may not represent the colour or options actually fitted to it.

2.3 We may, acting reasonably, remove a vehicle from sale (including removing it from our website) at any time including if for any reason, we are no longer able to offer it for sale.

2.4 Vehicles can also be inspected in our site and appointments are required for viewing all vehicles.

3. Reserving a vehicle by paying a deposit

3.1 If you are interested in a vehicle, you can stop it from being shown on the website or offered for sale by paying a £250 deposit (“Deposit”). The Deposit is the fee paid to reserve the vehicle. However, if you proceed to buy the vehicle, the vehicle purchase price will be reduced by the Deposit amount. Please only reserve a vehicle if you are genuinely interested in it. Unless we agree a different timescale with you, vehicles are usually reserved for seven days during which time we would ask you to make full payment for the vehicle if you decide to buy it. If we reasonably believe you do not intend to progress with the purchase, we may release the vehicle for purchase by other customers and your Deposit will not be refunded but we will notify you in advance to give you another opportunity to proceed. We stipulate these timescales to make sure that we do not reserve vehicles indefinitely and to make sure that vehicle sales are processed in a timely manner.

3.2 To reserve a vehicle you will need to speak to Customer Services on 01785 764411 or come into our site, to pay the Deposit. The Deposit payment will therefore either be taken by Customer Services over the phone or by one of our sales team in the showroom.

3.3 If you are in the showroom, you will be given the order to sign at the time of paying the Deposit. If you have called us, we send you the order which you will need to sign and return to us.

3.3 No vehicle is removed from sale until the Deposit is paid in full. Until that time, you accept that other potential buyers will also be able to view and buy the car.

3.4 If you have reserved a vehicle there is no obligation on you to buy the vehicle but if you decide not to proceed you may not be entitled to a Deposit refund.

4. Inspections

4.1 If a car is on the website or our site, it has been inspected. The purpose of the inspection is for our assessor to determine whether the car meets the ECL standard.

5. Buying the vehicle - preliminary steps

5.1 To buy a vehicle you must:

5.1.1 arrange for Handover (being when you take delivery of the vehicle) in accordance with paragraph 6 below; and

5.1.2 pay for the vehicle, any delivery fee and any service fees (in each case to the extent you have not already paid them) before the vehicle is released to you. Therefore, we require payment in full and cleared funds before a vehicle can be released at Handover so please ensure that you make any necessary arrangements in advance of Handover so that the process is not delayed. Nothing will oblige us to hand over a vehicle which has not been paid for in full and clear funds before the Handover date.

6. Handover of the vehicle

6.1 You can either collect the vehicle from ECL (Collection) or we can arrange for it to be delivered to your home or place of work (Delivery). We will try to accommodate your requested delivery dates but cannot be responsible for any delay in Delivery or Collection. If you decide to have a car delivered, the location for Delivery will be your home or work location and will be a suitable and safe place for Delivery to take place.

6.2 You can arrange the date and time of Collection or Delivery by phoning Customer Services on 01785 764411. If you want to change the date or time, please call us, giving us as much notice as possible. If you give us less than one working days' notice or you are not there at the time that we have agreed with you, we will use reasonable efforts to arrange another date/time.

6.2 You can arrange the date and time of Collection or Delivery by phoning Customer Services on 01785 764411. If you want to change the date or time, please call us, giving us as much notice as possible. If you give us less than one working days' notice or you are not there at the time that we have agreed with you, we will use reasonable efforts to arrange another date/time.

6.4 At Handover (whether Collection or Delivery), you will need a UK photo driving licence showing your address or, if you do not hold a UK driving licence, your passport and another form of identification which shows your address plus proof that insurance is in place for the vehicle, with you in order for ECL to release the vehicle to you.

6.5 If you want someone else to be at Handover instead of you to take receipt of the car for you (your Agent), they will only be able to do so if you have notified us in advance, together with the identity of your Agent. If you do appoint an Agent for Handover, you confirm that that person has your full authority to act for you and you further confirm that you will be bound by the actions that the Agent may take on your behalf. If your Agent is at the Handover instead of you and you have not let us know in advance, we will use reasonable efforts to speak to you to confirm the identity of your Agent but, if we are not able to speak to you, the Handover will not take place. Your Agent will have to provide the documents referred to above in order for us to release the vehicle to your Agent. If it is a Collection, your Agent will need to show their own driving licence as well so please make sure that your Agent is aware of this requirement in advance of Collection so that any problems can be avoided.

6.6 You will be invited to inspect the vehicle at Handover and, if you then decide that you want to continue with your purchase, you will need to sign a handover sheet (Handover Document). This is to confirm that all necessary documentation has been given to you. The vehicle is sold subject to your inspection of it at Handover.

6.7 If you decide that you do not want to buy the vehicle at Handover, you should not sign the Handover Document or take possession of the vehicle. By signing the Handover Document, you confirm that you want to buy the vehicle.

6.7 If you decide that you do not want to buy the vehicle at Handover, you should not sign the Handover Document or take possession of the vehicle. By signing the Handover Document, you confirm that you want to buy the vehicle.

6.9 If you reserve a vehicle there is no obligation on us to sell the vehicle to you (just as there is no obligation on you to buy it). In fact, we have no obligation to sell you a vehicle until you sign the Handover Document. At any point up until then, ECL may decline to sell the vehicle including for any reason beyond our control.

6.10 Ownership of the vehicle passes from ECL to you at Handover as does responsibility and risk for the vehicle. Until that time, we shall continue to own the vehicle.

6.11 Every vehicle will be supplied with at least one key suitable for operating all locks. We do not guarantee that any additional keys, including 'master' keys, will be provided. If any additional keys are available, they will be supplied with the vehicle free of charge.

6.12 Without affecting and subject to the above arrangements, if you unreasonably fail to take delivery of the vehicle, we may re-offer the vehicle for sale and we will not repay your Deposit.

7. Price and payment

7.1 The purchase price of a vehicle either listed on the website or shown in the showroom is the price for the vehicle itself. Any other fees (if applicable) such as a delivery fee and the cost of any additional services will be in addition and shown separately. Prices of vehicles are inclusive of any VAT unless the price specifically states “plus VAT” or similar. We may alter prices at any time and without notice. However, if you have reserved a vehicle by paying a Deposit, then the price of the vehicle will not change (other than for costs over which we have no control, such as any change in car tax).

7.2 You can pay the Deposit by debit card. Please note you can only pay the balance of the vehicle price with a debit card (in person at the showroom), or by electronic bank transfer.

7.3 If we agree to purchase a car from you as a trade in (Your Car) we will reduce the purchase price of the vehicle by are buying by the Trade in Value of Your Car.

7.4 The vehicle is sold and priced to its condition and any other services required by you in connection with the vehicle e.g. refurbishment shall be charged separately. Any such additional charges and costs must also be paid in advance of Handover unless otherwise agreed by us in writing.

8. Liability

8.1 Nothing in these Terms & Conditions shall limit or affect our liability resulting from any car, materials, parts or equipment provided being found to be unsafe or if something we do negligently causes death or personal injury

8.2 Subject to paragraph 8.1, if we are in breach of our agreement with you, negligent or other liability arises then we will only be responsible for any losses that you suffer as a direct result and to the extent that they are a foreseeable consequence to both of us before Handover and subject to a maximum of the amount paid by you to us. We will therefore not be liable in respect of any indirect or special losses which means that we will not be responsible or liable for any loss or damage you incur as a side effect or consequence of the direct, main loss or damage or for anything which we could not reasonably anticipate or which you incur without first allowing us an opportunity to remedy any default which we are responsible for, within an appropriate and reasonable period.

8.3 Subject to paragraph 8.1, we shall not be responsible for any damage or loss suffered or incurred as a result of repairs, modifications or alterations to a car by any persons other than us or our agent.

8.4 Subject to paragraph 8.1 and without affecting any other exclusions, our liability shall not in any event include business or financial commercial losses such as lost profits, loss of business opportunity, business interruption, lost data or wasted expense whether as a direct or indirect result of something that we do or fail to do.

8.5 Unless we agree otherwise in writing, the only warranty supplied with vehicles (including any fitted accessories) will be the balance of the manufacturer's warranty should there be any. All other warranties are excluded to the extent legally permitted.

9. Trade in and valuations

9.1 Any valuation given to you in any way, about the value of a car for trade in (Valuation) is a valuation based upon what you tell us about your car (Your Car) and not a price at which we are willing to buy Your Car.

9.2 We always carry out an on-site inspection of Your Car before we offer to use its value against a vehicle.

9.3 If we consider that the value of Your Car is affected by any aspect of its history or condition, including any unusual feature or customisation, not apparent to us when we gave the initial Valuation, the price that we offer for trade in against a vehicle following on-site inspection will differ from the initial Valuation. Once we have carried out the Inspection we will provide you with a trade in value for Your Car (Trade in Value). The Trade in Value for Your Car is a quote valid for 10 days from the date it is given. Once we have carried out the Inspection, we may offer to use the Trade in Value of Your Car against a vehicle but shall not be obliged to do so.

9.4 If we agree to trade in Your Car against a vehicle, we will be relying upon your representation that:

9.4.1 you are at least 18 years old; and

9.4.2 to the best of your knowledge, information and belief:

a. you are the sole owner of Your Car and have the right to sell it;

b. other than in respect of any finance outstanding on the Car which you have disclosed to us, no person has any claim to Your Car;

c. the mileage reading is true, accurate and the odometer has not been tampered with;

9.4.3 you have disclosed to us all matters which a prudent purchaser would want to know about, such as physical defects in Your Car (e.g. if it has any material mechanical problems or damage);

9.4.4 all information supplied by you in respect of Your Car (whether in obtaining an initial Valuation, at any Inspection or otherwise) is true and accurate in all respects; and

9.4.5 Your Car is registered in the UK.

9.5 We may agree to trade in Your Car even though it is the subject of a finance arrangement between you and a third party (Finance Agreement), provided that we receive a written statement of the amount required to settle the Finance Agreement in full from the third party.

9.6 We will only pay to a third party such sum as we agree with you in writing. We will make such payment as soon as is reasonably practicable after we agree to trade in Your Car and following receipt of any sum due from you to settle any Finance Agreement or we may in our sole discretion reduce the Trade in Value of Your Car against the amount outstanding under the Finance Agreement.

9.7 We will not purchase Your Car unless you purchase a vehicle from us and Your Car must be delivered to us no later than Handover of the vehicle you are buying unless we agree otherwise with you in writing. Ownership of your car will therefore pass to us on Handover.

9.8 Any offer to buy Your Car may only be accepted by you, and a contract will only be made between us, if and when you sign the Handover Document. The purchase of Your Car will be subject to these terms and conditions and will not contain any other terms or conditions which you may seek to impose.

9.9 When we purchase Your Car, we will expect you to hand us the keys, the registration document, any service history, any MOT certificate, any user manuals, and any accessories there may be such as a locking wheel nut, radio fascia or remote controls, and to remove any personal possessions from Your Car as we will not be responsible for them.

9.10 If Your Car does not meet the relevant requirements referred to above, we may (acting reasonably) refuse to accept your vehicle in part payment of the vehicle you are buying from us in which case, you will be responsible for the full cash price of your new vehicle.

10. Statutory rights

Nothing in your agreement with us affects your statutory rights (which include, for example, that a vehicle that you purchase will be of satisfactory quality). For more information on your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.

11. Your additional responsibilities

You agree to provide us promptly with any information that we reasonably request from you and promise us that the information you provide, including when speaking to Customer Services is correct.

12 Cancellation Rights

12.1 In some circumstances, you may have a right to cancel the agreement for the purchase of your vehicle. If this right applies, you will have up to fourteen days after the day of Handover in which to cancel the agreement. This is known as a "cooling off period".

12.2 The right to cancel the agreement will only apply if we have only agreed the contract with you by distance means (such as phone or email) i.e. where there has been no face to face meeting with us before we enter into our agreement.

12.3 You will not have the right to cancel the agreement (and so cannot return a vehicle if you change your mind) where you have been into our showroom to inspect a vehicle or signed an order with us when visiting our showroom.

12.4 Where you do have a right to cancel and wish to exercise that right, you must do so in the cooling off period and will need to give us notice of this in writing. Please call Customer Services who will explain the process for cancellation.

12.5 If you do cancel the contract for the purchase of the vehicle, you will be responsible for the costs in returning the vehicle to us. We also reserve the right to charge any costs of collecting a vehicle from you where you cancel if you do not return the car to us. You must return the vehicle within fourteen days of telling us you wish to cancel.

12.6 You must also take reasonable care of the vehicle within the cooling off period. If you do not do so and then exercise a right to cancel where you have such a right, we may be able to claim compensation from you for example, for any damage to the vehicle while it was in your possession. In those circumstances, we will arrange for the vehicle to be inspected by one of our authorised representatives and will notify you of any damage to the vehicle while it was in your possession. This means that if there is any damage to the vehicle and you decide to return the vehicle within the period cooling off period, you will need to repair it at your own cost (unless the damage is covered by your insurance). In addition, we may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. Please therefore take good care of the vehicle during the cooling off period.

12.7 If you do have the right to cancel and you traded in Your Car in accordance with clause 9, we will return Your Car (or Trade in Value if your vehicle is sold) within fourteen days of you cancelling and will charge you our costs in returning Your Car to you.

12.8. Where there is a right to cancel, you will be entitled to a refund of the price paid of the vehicle (less Trade in Value and other permitted deductions) and any delivery charges which you may have also paid. We may reduce that sum if the vehicle is devalued due to your handling of it while in your possession or control.

12.9 Where you may have also bought additional services from us, you may not receive a refund of any service fees where you cancel the agreement but where we have already performed the services. Where any additional services are to be performed, you agree that we may begin to perform those services before the end of any cooling off period that you may have, any sums you have paid for services we have already undertaken for you will not be returnable and that aspect of the contract will therefore not be cancellable.

13. General

13.1 You may not transfer any of your rights under your contract with us to any other person. We may transfer our rights under our contract with you to another business or company where we reasonably believe your rights will not be affected.

13.2 If you breach your contract with us and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach your contract.

13.3 We shall not be responsible for any breach of your contract or any other matters caused by circumstances beyond our reasonable control.

13.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy Policy.

13.5 Our contract with you is subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

13.6 Except where we specifically agree, nothing in these Terms and Conditions will give to any other person, any benefit or rights to enforce any of them.

13.7 We reserve the right to appoint any third parties to assist us in performing our obligations or providing services, as we decide.

13.8 For clarification, nothing in these Terms and Conditions shall exclude any liability that we may have for fraudulent misrepresentation.

13.9 If any provisions become void or unenforceable then all other parts will continue to be valid irrespective of the provision which is not enforceable. No change to these Terms and Conditions will be effective unless agreed in writing by one of our authorised representatives.

13.10 Nothing in these Terms and Conditions will imply a relationship of employment, partnership or agency between you and us except to the extent agreed by us in the circumstances or except if otherwise stated in these Terms and Conditions.

13.11 We will not be liable to you if we are unable to perform any of our obligations under these Terms and Conditions due to any reason beyond our reasonable control including legislation, fire, flood, failure of power supply, strike, employee stoppages or similar.